Technology: Azure, Snowflake, basic ServiceNow experience

• Experience: 3–5 years
• Open Positions: 2

Role Overview:
The Support Engineer role is focused on handling ServiceNow tickets and resolving relatively simple tasks, connected to L2 support level.

Key Responsibilities:

• Monitor and manage data ingestion processes into Data Warehouses
• Troubleshoot, resolve requests, and manage IT support tickets effectively
• Report disruptions, signal deviations, and resolve issues related to functionality, reliability, and performance
• Ensure smooth operations and maintain data accuracy across BI platforms
• Perform basic platform and user administration tasks
• Test and implement new platform functionalities to improve system capabilities
• Maintain data quality standards and validation processes
• Work with Azure Data Factory for pipeline creation and maintenance
• Collaborate effectively with colleagues and business users
• Explain technical concepts clearly to non-technical stakeholders
• Manage tickets using ServiceNow at a basic level