Location: Newtown, Kolkata
Experience: 1–3 Years
Salary: ₹15,000 – ₹17,000 In-Hand per Month (Including PF & ESIC Benefits)

About the Role

We are looking for a motivated and customer-focused Telesales Executive to join our growing team. The ideal candidate will have excellent communication skills, a strong sales mindset, and prior experience in telesales, telecalling, or customer service. This role involves handling customer interactions, generating sales opportunities, maintaining records, and achieving performance targets.

Key Responsibilities

• Handle both inbound and outbound customer calls.
• Introduce and explain products and services to prospective customers.
• Follow up on leads and convert inquiries into sales.
• Build and maintain positive customer relationships.
• Accurately update customer information in Excel and internal systems.
• Track daily call activities and sales performance metrics.
• Address customer queries and provide appropriate solutions.
• Coordinate with internal teams to ensure seamless customer service.
• Prepare and maintain sales and customer interaction reports.
• Consistently achieve individual sales targets and KPIs.

Required Skills & Qualifications

• 1–3 years of experience in Telesales, Telecalling, Customer Service, or a related field.
• Strong verbal communication and interpersonal skills.
• Good computer proficiency with working knowledge of MS Excel.
• Ability to maintain accurate records and reports.
• Target-driven with the ability to perform under pressure.
• Strong organizational and time-management skills.

Language Requirements

Mandatory

• Bengali
• Hindi

Preferred (Added Advantage)

• Assamese
• Odia

Desired Candidate Profile

• Confident and persuasive communicator.
• Self-motivated and result-oriented.
• Comfortable working in a target-oriented environment.
• Professional in handling customer interactions.
• Flexible to work as per roster-based schedules and work-from-home requirements.

Working Schedule

• 6 Days Working
• Standard Working Hours: 10:00 AM – 6:30 PM
• On a rotational roster basis (1–2 days per week), employees may be required to work:
  • 10:00 AM – 2:00 PM (Office)
  • 6:00 PM – 10:00 PM (Work From Home)

Weekly Off

• One Sunday will be a fixed weekly off.
• Remaining Sundays will be Work From Home.
• Additional rotational weekly offs will be provided as per the roster schedule.

Benefits

• Competitive salary package.
• PF & ESIC benefits.
• Stable work environment with growth opportunities.
• Exposure to customer relationship management and sales operations.

Apply now and become a part of our dynamic sales team!