Posted 1 month ago

We are looking for a dynamic, customer-focused, and responsible Office Executive to join our hospitality operations team. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to manage booking operations efficiently.

Position Details

  • Position: Office Executive
  • Gender: Male / Female
  • Age: 25–40 years
  • Qualification: Graduate preferred
  • Salary: ₹12,500 per month (Negotiable based on experience and skills)
  • Performance Incentive: Attractive performance-based incentives/bonus

Experience

  • Minimum 1 year of relevant experience preferred.
  • Freshers with excellent communication and customer handling skills are also encouraged to apply.
  • Candidates with experience in Hotels, Guest Houses, Hospitality, Travel, Reservations, Front Office, Customer Service, or similar roles will be given preference.

Working Schedule

  • Working Days: Monday to Friday
  • Working Hours: 10:30 AM – 6:30 PM (8 Hours)

Work Location

  • Training Period (First 3 Months): Kalindi, Kolkata
  • Post-Training Location: Park Street, Kolkata

Preference will be given to candidates residing in Central Kolkata, North Kolkata, or the Airport vicinity for convenient commuting.

Job Responsibilities

  • Handle hotel and guest house booking enquiries via phone, email, WhatsApp, and other communication channels.
  • Convert enquiries into confirmed reservations through effective communication and timely follow-ups.
  • Build and maintain strong customer relationships to maximize booking conversions.
  • Draft professional emails, quotations, letters, and other business correspondence.
  • Prepare bills, invoices, and operational documents using hotel/property management software.
  • Maintain accurate booking records, guest information, and office documentation.
  • Coordinate daily office operations and administrative activities.
  • Visit hotels, guest houses, or other locations whenever required for official work.
  • Ensure a high level of customer service and professionalism in every interaction.

Required Skills

  • Excellent verbal and written communication skills in English.
  • Strong customer handling, sales conversion, and telephone etiquette.
  • Good drafting and documentation skills.
  • Proficiency in MS Word, MS Excel, Email, and Internet applications.
  • Ability to quickly learn and operate Hotel/Property Management Software (PMS).
  • Well-organized, self-motivated, trustworthy, and detail-oriented.
  • Strong follow-up and coordination abilities.

Bonus Policy

  • Statutory Bonus will be applicable after completing one year of continuous service as per applicable laws.
  • During the first year, employees may receive a performance-based bonus at the sole discretion of the Management based on consistency, performance, and overall contribution.

What We’re Looking For

We are looking for a motivated professional with excellent communication and customer relationship skills who can efficiently convert enquiries into confirmed bookings while managing office administration with accuracy, professionalism, and a customer-centric approach.

How to Apply

Interested candidates may send their updated CV along with their contact details.

Call: +91 89813 28445 / +91 84203 97647

WhatsApp: +91 84203 97647

Email: [email protected]

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