Industry: Bakery / Food & Beverage (F&B) Prefered)
Experience: 2–6 Years
Job Location: Kolkata / Hyderabad
Employment Type: Full-time

Job Summary:

We are looking for a dynamic and result-oriented Cluster Manager to oversee the day-to-day operations of multiple bakery outlets within an assigned cluster. The ideal candidate should have experience in bakery, F&B, QSR, café, or retail operations, along with strong leadership and team-management skills.

The candidate will be responsible for driving sales, improving outlet performance, maintaining operational standards, and ensuring customer satisfaction across all assigned outlets.

Key Responsibilities:

• Oversee the daily operations of multiple bakery outlets within the assigned cluster.
• Drive sales, revenue, profitability, and achievement of business targets.
• Lead, train, motivate, and manage outlet managers and store teams.
• Ensure high standards of customer service, product quality, hygiene, and compliance with company SOPs.
• Monitor inventory, food costs, wastage, and product availability across outlets.
• Conduct regular outlet visits to assess performance and identify areas for improvement.
• Track outlet-wise sales and operational performance and prepare regular reports.
• Coordinate with HR, production, supply chain, finance, and marketing teams to ensure smooth operations.
• Resolve customer complaints promptly and maintain a positive customer experience.
• Identify operational gaps and implement measures to improve efficiency and profitability.
• Manage day-to-day operations of multiple bakery outlets in the assigned cluster.
• Drive sales, revenue, profitability, and achievement of targets.
• Manage, train, and motivate outlet managers and store teams.
• Ensure high standards of customer service, product quality, hygiene, and SOP compliance.
• Monitor inventory, food cost, wastage, and stock availability.
• Conduct regular outlet visits and identify areas for operational improvement.
• Track outlet performance and prepare sales and operational reports.
• Coordinate with HR, production, supply chain, finance, and marketing teams.
• Handle customer complaints and ensure a positive customer experience